Effective date: October 11, 2026 · Version 1.0
Falcon Premier Transportation L.L.C., doing business as Park City Premier
This policy explains what information the Park City Premier app collects from riders and drivers, why we collect it, who can see it, and how long we keep it. Everything here applies to drivers too, and If you drive with us covers the extra information we collect from drivers. "We" and "us" refer to Falcon Premier Transportation L.L.C.
What we collect
Account information
- First and last name, email address, and phone number.
- Your sign-in method (email and password, Sign in with Apple, or Google). We never see or store your password. Our sign-in provider (Google Firebase) handles it. If you use Sign in with Apple and choose to hide your email, we receive Apple's relay address instead.
- A record that you confirmed you are at least 18 and accepted our Terms and this policy, including the version you accepted and when.
Ride information
- Pickup and drop-off addresses, with their map coordinates.
- Pickup date and time, vehicle class, passenger count, and flight number for airport pickups.
- Details you choose to give us: luggage, pets, car seats, and whether you need wheelchair space.
- If you book for someone else: that person's name, phone number, and whether they are a minor riding without an adult.
- The fare breakdown, tip, and any cancellation fee.
Payment information
- Card payments and Apple Pay are processed by Stripe. You enter your card details directly into Stripe's secure form, so your full card number and security code never reach our servers.
- We can see your card's brand, last four digits, and expiry date so you can manage saved cards in the app.
Device information
- A push notification token for each device you sign in on, so we can send you ride updates.
- Your notification preferences.
- Anonymous usage and crash statistics (see Analytics below).
What we don't collect
- We don't store your location. If you allow location access, the app uses your position on your phone to suggest nearby addresses while you book. That position is never sent to or saved on our servers.
- We don't sell your information, share it with advertisers, or use it to track you across other apps or websites.
How we use your information
- To create and manage your account.
- To schedule, dispatch, and complete your rides, including confirmations, reminders, and driver updates.
- To pre-authorize and charge payments, and to send receipts.
- To contact you about your booking or respond to your support requests.
We do not send marketing messages. The app sends only ride-related notifications. Messages about payment problems and business-initiated cancellations are always delivered. You can turn other categories off in the app.
Who can see your information
- Your driver. For each ride, the assigned driver sees your name, phone number, and the ride details needed to pick you up. Drivers who are offered an open ride see its trip details (addresses, time, and passenger needs) before they accept it.
- You, about your driver. On a ride, you see your assigned driver's name, phone number, photo, and vehicle details.
- Our staff. Park City Premier administrators can see all bookings and account details in order to run the service.
- Other riders cannot see your information.
- Service providers that run parts of the app for us. They use your information only for that purpose and protect it at least as well as this policy does:
Provider What they handle Google Firebase Accounts, sign-in, data storage, push notifications, anonymous analytics Stripe Payments, saved cards, receipts. Stripe receives your name, email, phone, and a one-line trip summary on each charge Apple Sign in with Apple, address search (Apple Maps), Apple Pay, notification delivery Google Google Sign-In, if you choose it - Where the law requires it. We disclose information when legally required to, for example in response to a valid court order.
If you tap a flight number in the app, it opens that flight's public status page on FlightStats.com. Only the flight number is part of that link.
Analytics
We collect anonymous counts of how the app is used (for example, how often a screen is opened or a button is tapped), plus crash reports. These include your device model, operating system and app version, and an approximate region. They are not linked to your name, email, or account, and we don't use them for advertising.
How long we keep your information
| Information | How long |
|---|---|
| Account profile | Until you delete your account |
| In-app notification history | 90 days |
| Usage statistics | 14 months, then only anonymous totals remain |
| Crash reports | 90 days |
| Bookings that were never paid for | Deleted automatically, usually within an hour |
| Ride and payment records | 7 years after the end of the year of the ride, for tax and business records, then deleted |
For example, we keep the record of a ride on March 14, 2026 through December 31, 2033 and delete it on January 1, 2034.
Stripe, our payment processor, keeps its own record of each payment under Stripe's privacy policy. Those records stay with Stripe after we delete ours.
Deleting your account
You can delete your account at any time in Profile → Personal Information → Delete Account. First, cancel any upcoming rides. When you delete your account:
- Your profile, notification history, and login are deleted right away.
- Your saved cards are removed.
- If you used Sign in with Apple, we revoke the app's access to your Apple ID.
- We keep ride and payment records for 7 years after the end of each ride's year (see above), then delete them. We delete your customer record at Stripe (name, email, and phone number) along with your last ride record.
- Stripe keeps its own payment records (see above).
Your choices
- Edit your name and phone number in the app at any time. To change your email, contact us.
- Notifications: turn categories on or off in the app, or turn off notifications entirely in iOS Settings.
- Location: allow or deny it in iOS Settings. The app works without it. You'll just type addresses without nearby suggestions.
- Access or questions: email us to request a copy of the information we hold about you or to ask anything about this policy.
We act on email changes and requests for a copy of your information only when they come from the email address on your account, or after we confirm them at that address.
Children
Park City Premier accounts are for people 18 and older. Children may ride only when an adult books for them. If a child rides without the adult who booked, we collect the child's name, a contact phone number, and that they are riding without an adult. On any booking, you can request car seats by type (rear-facing, forward-facing, or booster). We use these details only so the driver is prepared.
If you drive with us
Your driver account starts as a regular account, so everything above applies to you. When you drive with us, we also collect:
- Vehicle details: make, model, color, year, license plate, passenger capacity, and vehicle class.
- Photos: a profile photo and a photo of your vehicle, if you add them.
- License and insurance: your driver's license number, issuing state, and expiration date, plus your vehicle's VIN and your insurance carrier and policy number. We use these to confirm you're licensed and insured to drive for us.
- Payouts: you set up payouts on Stripe's own pages, so your identity and bank details go to Stripe and never reach our servers. We keep your Stripe account ID and the payout amount for each ride.
Who can see it
- Your riders see your name, phone number, photos, and vehicle details on rides you drive.
- Our staff see all of it, including your license and insurance details.
Location
When you mark a ride complete, the app checks your position on your phone and asks you to confirm if you're more than a mile from the drop-off. Your position is never sent to or saved on our servers.
How long we keep it
We keep your driver details while you have an account, even if you stop driving. You can delete your account once no upcoming rides are assigned to you. When you do, we turn off your driver profile right away, then delete your vehicle details, photos, and license and insurance details along with your last ride record (see How long we keep your information). Stripe keeps your payout account and its records under Stripe's privacy policy.
Security
Data travels over encrypted connections. It is stored with Google Firebase and Stripe, and access to it is restricted by role. No system is perfectly secure, but we limit who can see what to what each person needs for the ride.
Changes to this policy
When we change this policy, we'll update the version and effective date above. If a change is significant, we'll ask you to accept it again in the app.
Contact
Falcon Premier Transportation L.L.C.
Email: support@parkcitypremier.net
Phone: +1 (801) 707-8570